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Roland Live Recorder and Streamer: Troubleshooting Intel Quick Sync Errors

Roland Live Recorder and Roland Live Streamer are two free software solutions for Windows.

Please note there are no Mac versions of these programs.

 

If you open either program and it closes before you can use it, one of two things is happening:

  • You do not have compatible Roland streaming hardware connected
    • To resolve this, connect one of the following via USB to the computer and try again:
      • V-02HD MK II, V-160HD, VC-100UHD, VR-1HD, VR-4HD, VR-50HD MK II, UVC-01, UVC-02

  • Your computer does not have an Intel processor with Quick Sync enabled


Intel Quick Sync is not something that you can add or install, it is built in to the processor.

If your processor has Quick Sync, but you still get an error message, it's possible it was disabled by an upgrade or update to your computer.

 

For example, if you install a new graphics card with a dedicated GPU, it may disable Quick Sync. Please contact the card manufacturer's product support to help determine if it is safe to turn on Quick Sync again.

  • Note that enabling Quick Sync may require changing a setting in your computer's BIOS, and is generally not recommended, please confirm with the manufacturer first

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