GRAPHICS CARD GPU CONFLICTS

• If your computer has multiple graphics adapters or GPU's, trying setting your computer to only use one of them. Some applications will switch between GPU's, and this can cause USB video to freeze until the connection is reset.

• MacOS Support Articles:
  • Find out which graphics processor is in use on your MacBook Pro
  • Set graphics performance on MacBook Pro
  • Use an external graphics processor with your Mac

REVIEW SLEEP AND USB POWER SETTINGS

Check your power settings. On Mac, this means adjusting your Energy Saver System Preferences to prevent it from going to sleep. More details below:

SLEEP SETTINGS

• Your Mac sleep settings may be affecting the USB connection. If this happens consistently and the restart resolves it, you may need to verify and adjust your sleep and or power settings.
  
  • MacOS: Set Sleep and Wake Times for your Mac

USB SETTINGS

• If you continue to have related issues, you can verify the USB power consumption in MacOS. 
  
  • If a Mac Accessory Needs More Power or is Using too Much Power

RESET THE SMC (MacOS ONLY)

• Resetting the SMC (System Management Controller) on MacOS will reset your USB ports with regards to power issues, which may help if you have USB connection issues. The steps to do this are in Reset the SMC of your Mac.

RESET THE PRAM (MacOS ONLY)

• Resetting the PRAM on MacOS may help as well if you still have USB issues. The steps to do this are in Reset NVRAM on your Mac.

DISABLE SCREEN SHARING SOFTWARE

• If using a Mac with Screen Sharing enabled, temporarily disable it and test again
  • Apple Support Article On Screen Sharing
    
    
• There may also be a compatibility issue with Edovia Screens 4 for MacOS. If you use this software, disable it, restart your computer, and test again, while we look into this issue.

LOW RESOLUTION MODE (MacOS ONLY)

• If using a Mac with a newer OS and a high resolution desktop (like a Retina display), you can try opening VR Capture or your streaming and recording software in low resolution mode:
  • Close VR Capture (or alternative software).
  • Go to Finder, followed by Applications.
  • Right-click on VR Capture (or alternative software), and select Get Info. 
  • Check the box for "Open in Low Resolution".
  • Reopen the software, and test again.