On the V-02HD, you can perform a factory reset via the System menu.

 

Here are the steps from Page 29 of the Reference Manual:

 

Troubleshooting

If you are unable to see the PREVIEW OUT that contains the menu, due to a video format setting issue, HDCP issue, or other issue, there are other ways to reset your V-02HD.

 

• You can try the factory reset without seeing the menu:
  
  
  1. First, power off your V-02HD, and then power it back on.
  2. Press the [ MENU ] Button.
  3. Rotate the [ VALUE ] knob clockwise several times, then push [ ENTER ].
     • Note: You are basically scrolling to the last option on the list. 
     • Note: the [ ENTER ] button is part of the [ VALUE ] knob.
  4. Again rotate the [ VALUE ] knob clockwise several times, then push [ ENTER ].
  5. Now, rotate the knob clockwise 1 click, and push [ ENTER ] a final time.
  6. The reset should take around 40 seconds.

 

• You can recall system settings using the V-02HD Utility (requires System Program v1.10 or later), permitting you already made a backup of your initial or preferred settings. This is the procedure:
  
  
  1. Install the V-02HD Utility on your computer.
  2. Power off your V-02HD.
  3. Using a USB 2.0 cable, connect the V-02HD to the computer.
  4. Power on your V-02HD.
     • Note: Do not hold down the [ VFX ] button, that step is for updating the System Program firmware.
     • Note: If you have issues connecting to the MacOS version of the Utility, additional troubleshooting is on the Utility download page.
  5. Start V-02HD Utility.
  6. Click on the Backup/Restore button.
     • Note: If you see an Update button, turn the V-02HD off and back on again, without holding the [ VFX ] button.

 

• If you have not backed up your settings and the reset attempt without looking at the menu failed, please contact support for further assistance.

 

Please Note

• Re-flashing or updating the System Program firmware with the V-02HD Utility will not restore your V-02HD to its factory settings.
  
• With the V-02HD Remote App, the Preset Memory Store and Recall functions a bit differently than the settings files:

 

More Information

For more information about Output Fade Assignments, refer to the V-02HD Owner's Manual.

Note: This is a separate document from the Reference Manual and Remote Manual.