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S-4000: Troubleshooting S-4000 RCS Software Issues

This article troubleshoots in the event that the S-4000 RCS software is having issues such as freezing, not opening or not connecting:

  • Be sure that the latest version RCS software is being used:
    https://proav.roland.com/global/products/s-4000m/downloads/
  • Be sure that the USB to Serial converter cable is 100% compatible with the version of Windows or Mac being used.
  • If a USB 3.0 port is being used, it's also good to make sure that the converter cable is compatible with the USB 3.0.
  • If possible, test with a different USB to Serial cable is available that's compatible with the version of Windows of Mac being used--either a different model number cable or a different manufacturer's cable.

This type of issue generally points to a compatibility issue with the USB to Serial converter and the computer operating system--so it may be necessary to contact the converter adapter cable manufacturer regarding compatibility.

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