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M-480: Troubleshooting iPad Connection Issues

The following article troubleshoots in the event that an iPad is losing connection or won't connect with an M-480.

  • The following downloadable document shows how to increase V-mixer iPad remote control app connection stability.
    https://rolandus.zendesk.com/hc/article_attachments/4407112254619/iPadGuidedAccessMode.pdf

    The iPad is designed to work with various applications often running in a multi-task mode. However, the V-mixer remote app requires continuous communication with the V-mixer to maintain the connection. Therefore it is a good idea to “lock” the app to the V-Mixer and maintain a steady connection for the duration of the event.

    The document above is “best practice” and will help ensure a reliable V-Mixer remote app connection and smooth operation for events.

  • Note that communication between an iPad and the wireless dongle may take a few moments. In the iPad M-480 Remote App, it may take multiple "Online" attempts for the iPad to communicate.

  • If using a wireless USB adapter, be sure that the wireless USB adapter is compatible. The M-480 is compatible with a WNA-1100, WNA-150 or WNA-1 Wireless USB Adapter. While other wireless USB adapters may work, we have not tested others and cannot guarantee compatibility.

    Note:
    Wireless USB adapters operate at 2.4gHz. Cel phones communicate at 2.4gHz and dropouts can occur if there are a large amount of cel phones in the area. Using a router set to 5gHz that's connected to the M-200i's LAN port, instead of a wireless USB adapter, can often resolve dropouts that are occurring because of the 2.4gHz interference.
  • If using a LAN connection with a router, the following article troubleshoots this:
    https://www.rolandus.com/proav/knowledge_base/360024640091

  • Test with a different iPad (if available) to rule out an issue with the iPad.
  • Try initializing the M-480 and test with the console initialized. Be sure to backup settings prior to initializing the console.

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