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M-300: Troubleshooting iPad Connection Issues

The following article troubleshoots in the event that an iPad is losing connection or won't connect with an M-300.

  • Be sure that the M-300 is running at it's latest version:
    https://proav.roland.com/global/products/m-300/downloads/
  • Be sure that the latest iPad version is being used.

  • Try deleting the M-300 Remote App from the iPad and then reinstalling from the App Store.
    • To delete the app, go to the Home screen on the iPad (press the Home button below the screen). Find the icon for the M-300 Remote app and press and hold it for a few seconds until it wiggles. Then press the (x) badge that pops up in the corner of the M-300 Remote app to delete it. After deleting, reinstall the app from the App Store.
  • The following downloadable document shows how to increase V-mixer iPad remote control app connection stability.
    https://rolandus.zendesk.com/hc/article_attachments/4407112254619/iPadGuidedAccessMode.pdf

    The iPad is designed to work with various applications often running in a multi-task mode. However, the V-mixer remote app requires continuous communication with the V-mixer to maintain the connection. Therefore it is a good idea to “lock” the app to the V-Mixer and maintain a steady connection for the duration of the event.

    The document above is “best practice” and will help ensure a reliable V-Mixer remote app connection and smooth operation for events.

  • If connecting wirelessly, communication between an iPad and the wireless dongle may take a few moments. In the iPad M-300 Remote App, it may take multiple "Online" attempts for the iPad to communicate.

  • Be sure that the wireless USB adapter is compatible. The M-300 is compatible with a WNA-1100, WNA-150 or WNA-1 (also known as the Onkyo UWF-1). While other wireless USB adapters may work, we cannot guarantee compatibility.
  • Be sure that the correct setup procedure is being followed for wireless setup in the New Features 1.500 Addendum:
    https://static.roland.com/assets/media/pdf/m300_manual_add_v15_e01.pdf
    • Ad Hoc - page 9
    • Wireless LAN - page 3

  • Test with a different iPad (if available) to rule out an issue with the iPad.

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